Terms of Service

Effective 13 October 2026.

1. Agreement

These Terms of Service (“Terms") govern your access to and use of Mivo ("the Service"). By creating an account or connecting an Instagram account to the Service, you agree to these Terms on behalf of yourself and the business you represent.

2. The Service

Mivo connects to an Instagram Professional account you control and, on your instructions, generates and sends replies to messages and comments, presents your service catalogue and delivers brochures. Mivo acts on your behalf and at your direction.

3. Eligibility and accounts

• You must be authorised to connect the Instagram Professional account and to accept these Terms for that business.
• You are responsible for the accuracy of the information in your account and for keeping your credentials secure.

4. Your responsibilities and acceptable use

• Do not use the Service to send unlawful, deceptive, harassing or spam content, or in breach of Instagram's or Meta's terms and policies.
• You are responsible for the content your business sends and for any commitments your automated replies make.

5. Third-party services

The Service depends on Instagram and Meta APIs and on a large-language model provider. Their availability, policies and changes are outside our control, and we are not responsible for interruptions or account actions caused by them.

6. Fees

Paid plans, if any, are described at sign-up. Amounts are exclusive of taxes and non-refundable except where required by law.

7. Intellectual property

We retain all rights in the Service. You retain all rights in your content, and grant us a licence to process it solely to operate the Service.

8. Privacy

Our Privacy Policy explains how we process data. It forms part of these Terms.

9. Availability and disclaimers

The Service is provided "as is" and "as available". Automated replies may be inaccurate; you are responsible for reviewing them. The Service is not affiliated with, endorsed by or sponsored by Meta Platforms, Inc.

10. Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect, incidental or consequential losses, or for lost profits or data. Our total liability is limited to the amounts you paid for the Service in the twelve months before the claim.

11. Termination

You may stop using the Service and disconnect your account at any time. We may suspend or terminate access for breach of these Terms or where the law requires it.

12. Changes to these terms

We may update these Terms. We will give notice of material changes before they take effect, by email or in the product.

13. Governing law

These Terms are governed by the laws of the jurisdiction in which the service provider is established, without regard to conflict-of-law rules.

14. Contact

Questions about these Terms? See the Data Deletion page or contact us at privacy@vianratechnologies.tech.